Payment Payment can be made after an invoice sent, and once the quote has been agreed to. Shipping Under normal circumstances, your item will be dispatched within 24-48 hours. Online Reagents uses Express shipping methods. All shipping rates are based on the total weight of the item including packaging. When the item has been sent you will receive a confirmation email of your order status. All parcels sent via a recognised Express courier and are insured for damage or lose. Problems and Questions If you have any problems with your order, please do not hesitate to contact us.